The SMA ID is a digital identity key consisting of a user name, your e-mail address, and password that allows you to access all SMA applications and services with a single login.

If you already have at least one account with an SMA service, your existing SMA accounts will be converted to an SMA ID the next time you log in. Our migration wizard will guide you through the process. You can merge multiple SMA accounts and update your personal information. If you have not used any SMA services, you can create an SMA ID when registering with the SMA portals, shops and apps. The SMA ID lets you access all SMA services.

Yes, many SMA services require registration for you to be able to use the full range of functions. If you already have SMA accounts, these must be converted to an SMA ID so that you can continue using all SMA services.

You only need one SMA ID to access all SMA services. Always use the same SMA ID when logging in. This ensures that all of your SMA devices and services work together seamlessly and that you can access your personal content from all of them. For corporate accounts, each employee receives an individual SMA ID account.

No, SMA ID usage is free of charge.

The private account is intended for individuals. You will get an individual account without any subaccounts. The corporate account is suitable for any type of business. You can create multiple accounts for employees and manage these with one or more admin accounts.

SMA takes the security of your data very seriously. Our high-availability systems with 24/7 monitoring are hosted in an ISO 27001-certified data center in Germany. Thus, we ensure that data protection and data security are always guaranteed. If you have any further questions, please contact our security team at information-security@sma.de.

Your existing SMA accounts will be merged into a single SMA ID using a migration assistant. During this process, you can review and update the data you have stored with SMA. Additionally, you will have the option to choose whether to create a personal account or a business account. Afterward, you can continue using all SMA services as usual.
Please note that you cannot migrate more than two accounts. You can only migrate one Sunny Portal account and one Online Service Center account, combining them if needed. If you only have one account, simply migrate that account.

You can view and update your personal data under Personal Data in the SMA ID profile.

The e-mail address cannot be changed. If you want to use a new e-mail address, you have to create a new SMA ID. In order to gain access to you past support cases, please contact our support team.

To reset your password, click Forgot password? on the login screen. After providing your registered e-mail address, you will receive a link to reset your password.

Verify that you entered your e-mail address and your password correctly. Also, check your Internet connection or try logging in again later.

It may take up to 15 minutes to receive the registration message. If, after 15 minutes, you still have not received an e-mail, check your spam folder and your Internet connection.

You can delete your SMA ID yourself in your SMA ID profile under Access data. Please note that this will delete your data stored at SMA and your access to SMA services will no longer be possible. You will also lose your access to the respective information stored in our portals and apps, including system authorizations in Sunny Portal.

You can protect your data yourself

The corporate account simplifies the creation and management of multiple accounts for employees. As a company admin, you can create additional accounts as standard or admin accounts and manage them together. If an employee leaves the company, he or she can simply be removed from the corporate account and thus no longer has access to the data in the SMA services.

When you create the first account of a company

Select "Manage Accounts" in the SMA ID profile and enter the e-mail addresses of the employees to be invited. The employees will then receive an e-mail with a link that lets them create their own account.

You can find more information on the SMA ID here